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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Edmond Dantes

September 22, 2024

5  out of  5
rating by Edmond Dantes
"I highly recommend Pili Hines in Jared Burns-Coffin - State Farm Insurance Agent team. Pili's professionalism and immediate attention to providing the best value of auto coverage for me and my family made it very easy to switch to State Farm. Thank you Pili!"
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Samuel Jimenez

September 19, 2024

5  out of  5
rating by Samuel Jimenez
"I could not be happier with my experience. I have gotten both my lips done ... Sorry, wrong business. This is the best insurance agent by far. Honest and trustworthy. I appreciate everyone's hard work. It is always an amazing experience. Tiffany is my go-to whenever I need anything done. Thank you everyone for all you do! Marin"
We responded:
"Thank you Samuel. We are happy to know that Tiffany at Jared Burns-Coffin State Farm Insurance Agency was able to help you with your insurance needs. "
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Shirley Eyden

September 16, 2024

5  out of  5
rating by Shirley Eyden
"Tovah Kleinman gave excellent service! She was friendly, caring, and profession and very thorough."
We responded:
"Thank you Shirley. We appreciate your business and very are happy to hear that Tovah at Jared Burns-Coffin State Farm Agency provided you with excellent service! "
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Sean Noble

August 19, 2024

5  out of  5
rating by Sean Noble
"Thank you for a great onboarding experience with State Farm. I'm very happy with my new insurance coverage and Joe Bailey made it very easy to change providers."
We responded:
"Sean, we are so happy to hear that Joe made your insurance transition so easy! We appreciate you brining your business to Jared Burns-Coffin State Farm Agency. "
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David Abts

July 27, 2024

5  out of  5
rating by David Abts
"Great experience with Brice. He was very responsive and helpful in working out a solution to my situation. Look forward to working with him in the future."
We responded:
"Thanks David for the positive feedback about Brice. He is a valued member of our team and thanks for choosing the Jared Burns-Coffin State Farm Agency."
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scott mayer

July 7, 2024

5  out of  5
rating by scott mayer
"Ryan and Veronica worked hard to find me the right coverage and policies to protect my home and auto as well as an umbrella policy. They provided the best overall price as I was shopping competitors both large and small. Thanks Ryan and Veronica for all your help!!"
We responded:
"Thank You Scott for the 5 Start review and we love helping clients find the best coverage for auto, home, and umbrella at a valued price. We appreciate you choosing our agency."
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Lorraine Granit

May 23, 2024

5  out of  5
rating by Lorraine Granit
"Veronica Sepe goes the extra mile to help! She was so kind and followed up on my complicated claim. She had me speak with someone with more information in the office and contacted SF to enable me to get connected to the claims people who were not responding. Couldn't ask for more. Thank you!"
We responded:
"Thank you for sharing your positive experience Lorraine. Tovah and the rest of the team are always willing to go the extra mile to help. We appreciate your business."
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Chad C

May 22, 2024

5  out of  5
rating by Chad C
"Great service, they really went above and beyond related to my glass coverage claim when I traded in my vehicle. Highly recommend for your insurance needs."
We responded:
"So glad we provided you with great service for your insurance needs Chad. We appreciate your business. "
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Michael Turner

May 18, 2024

1  out of  5
rating by Michael Turner
"Very disappointed at the nonchalant, deal with it attitude regarding the unexpected increase in my policy, when asked for an explanation. Also, put through an unnecessary inconvenience regarding payment stoppage. Seemed purpose driven but who knows."
We responded:
"Michael, I understand your frustrations with increasing auto premiums in California. We are here to help so please reach out to us to see if we can make any adjustments on your policies."
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Systems Electric

May 9, 2024

1  out of  5
rating by Systems Electric
"I would like to give them zero stars. WARNING - DON'T GIVE THEM YOUR BUSINESS! I am a small business and for several years, Tovah Kleiman had been trying to get our auto insurance policy for several years. In December of 2023 she gave me an annual quote from January 16, 2024-Jan 15, 2025 that was well below my other policy so I decided to give them the policies for the year. Tovah insisted writing our company vehicles on a personal line policy was ok, but in checking with my other agent - it is not, and has left us woefully under-insured. From day one it was a challenge, all the COI's were incorrect and had to be done several times. Then I only received my temporary ID cards and policies that were only valid until March 31, 2024 AND they mailed my original documents to a place we haven't been at for 5 years (and I confirmed the correct mailing address with her on Jan 16, 2024). On April 3rd we noticed the cards were expired. No one ever called or gave us the updated ones, until I had to contact them and ask what was going on? It still took another 30 days for them to send out the original policies to the correct address (received on May 6, 2024). Then two days ago I received a notice of increase half way through my policy - although I had a quote for an annual policy, with ZERO claims or changes to our policy. I am pulling my auto insurance from them. Complete incompetency from them and never one apology or acceptance of accountability."
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Timothy Towell

April 7, 2024

5  out of  5
rating by Timothy Towell
"A Review of Insurance Agent Veronica Sepe I cannot recommend insurance agent Veronica Sepe highly enough! She is an absolute gem in the world of insurance. Veronica’s level of service, expertise, and dedication is unparalleled, making her a trusted advisor for all my insurance needs. Veronica goes above and beyond to ensure that her clients are adequately covered and genuinely protected in every way possible. Her attention to detail is impeccable, and her thorough explanations help me understand every aspect of my policies with ease. One of the main reasons I trust Veronica with multiple million dollars in insurance coverage across three states is her unwavering commitment to her client's best interests. She takes the time to assess individual needs carefully and tailors solutions that provide the best possible coverage at reasonable rates. Her guidance is always transparent and honest, instilling a sense of confidence and security. In addition to her professionalism, Veronica is a pleasure to work with. She is approachable, responsive, and always willing to go the extra mile to assist with any inquiries or concerns. I have never felt more at ease knowing that Veronica is diligently handling my insurance portfolio. If you are looking for an insurance agent who delivers exceptional service and earns your complete trust, Veronica is the one to call. With her expertise and dedication, she will ensure that you are well-protected and supported every step of the way. Thank you, Veronica, for your outstanding work and unwavering commitment to your clients' well-being."
We responded:
"We are so pleased to hear that Ryan has been so helpful with your auto insurance and property insurance! Ryan is a great asset to our team and our clients! Thank you for choosing Jared Burns-Coffin's State Farm Office!"
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John Lennox

April 4, 2024

5  out of  5
rating by John Lennox
"would be good to see how this change in mileage affects my auto premium."
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Wayne Armstrong

March 6, 2024

5  out of  5
rating by Wayne Armstrong
"I dealt with Tovah Kleiman and it was an absolutely refreshing experience. Looking for insurance quotes "for everything" is not something I look forward to. Tovah was professional, easy to interact with and responded in a very timely manner. I would HIGHLY recommend her."
We responded:
"Thank you for your business Wayne. So glad that Tovah was able to assist you with all your insurance needs. "
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Kashmira Behr

November 13, 2023

5  out of  5
rating by Kashmira Behr
"I highly recommend Ryan Hoffman from State Farm Insurance-Walnut Creek for any of your insurance needs! Ryan is knowledgable in his field, and left me feeling confident about my insurance policies. I am very impressed with Ryan's accessibility, he's truly there for his clients and shows this by answering my questions any time of the week or day. I truly cannot recommend this agency enough for your insurance needs."
We responded:
"Thank you Kashmira. We are pleased to know that Ryan was able to help you with all your insurance needs. He is a great asset to our clients as well as to our team. "
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Charles Lawson III

November 12, 2023

5  out of  5
rating by Charles Lawson III
"Jarred was amazing super helpful ; wouldn’t have this insurance without his help"
We responded:
"Thanks Charles, it was great to work with you as well."
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Terry McQuaig

November 10, 2023

5  out of  5
rating by Terry McQuaig
"Tovah, was a true professional and she was able to answer all questions that I asked. She is a wonderful asset to your team"
We responded:
"Thank you Terry. We agree! Tovah is an asset to our team as well as to our clients! "
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Jordan Gorkos

October 4, 2023

5  out of  5
rating by Jordan Gorkos
"Veronica was a pleasure to work with. I needed help for a move between Nevada and California and she was so friendly and quick with responses. Definitely recommend this office if you are looking for insurance in Walnut Creek or the surrounding area!"
We responded:
"Thank you Jordan. We are so happy to hear that Veronica at our Walnut Creek State Farm Insurance Office was able to assist you with your insurance needs during your move!"
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Kenda Peterson

September 25, 2023

5  out of  5
rating by Kenda Peterson
"Great customer service provided by Joe Bailey! Thank you!"
We responded:
"Thanks Kendra. Glad Joe was able to help!"
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Jennifer Hortsch

August 22, 2023

5  out of  5
rating by Jennifer Hortsch
"Ryan was quick, thorough, and great to work with. Very happy with the service received"
We responded:
"So glad Ryan was able to help! Thanks Jennifer."
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Kelo Agbah

August 15, 2023

5  out of  5
rating by Kelo Agbah
"I am very glad with the services provided by Ryan @ State Farm. I just switched over both home and auto insurance and am seeing a lot of saving for my premiums. Thank you Ryan"
We responded:
"We are so glad that Ryan was able to help you with your home insurance and auto insurance Kelo. Welcome to our office and thank you for choosing Jared Burns-Coffin's Walnut Creek Office!"
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Alexandria Benson

July 28, 2023

5  out of  5
rating by Alexandria Benson
"Joe was helping me with policies and his customer service is the best! I am moving across the country and he took the time to explain all my concerns for homeowner's, auto, and personal property insurance. He is very knowledgeable and thorough. He answered my calls promptly."
We responded:
"We are so pleased to hear that Joe was able to help you with your home insurance, auto insurance and personal property insurance needs. Joe is very knowledgeable and a wonderful asset to our team and to our clients."
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Tracy Behnke

July 19, 2023

5  out of  5
rating by Tracy Behnke
"We cannot express just how wonderful the customer service we have received from Joe at Jared Burns-Coffin has been. We recently move our home & auto coverages back to State Farm and Joe has been amazingly helpful. From the first phone call and through numerous emails Joe has patiently answered our questions, been very prompt on replying to our emails, even taught us a couple things about coverages we weren't familiar with, and is just a truly likable person. Shopping around for new/better home & auto insurance can be daunting but Joe made the whole process easy. Thanks Joe!"
We responded:
"Tracy we love hearing this from our clients! We are so happy that Joe was able to help you with your home insurance and auto insurance needs. Joe is very thorough and wonderful to work with! Thank you for choosing Jared Burns-Coffin's State Farm Office!"
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Frank Strehlitz

February 28, 2023

5  out of  5
rating by Frank Strehlitz
"Veronica Sepe has helped me with various insurance issues for many years. Always a pleasure and always a satisfactory outcome. Frank Strehlitz"
We responded:
"Thank you for choosing Jared Burns-Coffin's Sate Farm Office! Please call us anytime to assist with your insurance needs."
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Tara O'Leary

February 20, 2023

5  out of  5
rating by Tara O'Leary
"Tovah, of the Walnut Creek, has been so helpful. Always following up and getting all the information I need to make good insurance decisions. Thank you Tovah."
We responded:
"Tovah is a wonderful asset to our team. Tara, thank you for choosing Jared Burns-Coffin's Walnut Creek State Farm Insurance Office!"
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Gretel Holit

December 19, 2022

5  out of  5
rating by Gretel Holit
"Just want to share that you have a gem in Veronica Sepe, your customer service rep. She is not only efficient, reliable, and very competent but unfailingly pleasant and upbeat. It is a pleasure to work with her, and just nice to talk to her. G.H."
We responded:
"So happy to receive your feedback and to hear that Veronica made your experience with Jared Burns-Coffin’s Walnut Creek State Farm Agency such a pleasure! "